About

Loopkit was built by two ex-Shopify-agency founders who spent years watching apparel brands hemorrhage margin on returns that should have been exchanges. Every returns workflow we set up for clients had the same problem: the portal defaulted to a refund. The exchange option was buried. Merchants lost revenue they'd already earned. We built Loopkit to flip that default — an exchange-first portal designed specifically for the sizing-swap dynamics of apparel. The math is simple: if 30% of your returns turn into exchanges instead of refunds, that's real margin you keep. We show you that number in real time and we make the path to an exchange shorter than the path to a refund. Loopkit is based in Toronto, currently in early access with a select group of design-partner merchants. We're building in public and we're talking to every apparel ops team that will have us.